Terms and Conditions

The Terms and Conditions contain the complete terms and conditions that apply to your joining, purchasing, and all other actions you take on our site. By accessing and using this site, or making purchases from this site, you agree to be bound by and abide by its terms of use. This Terms describes and contains the entire terms between Customballoons.com (Seller) and you (Buyer), and supersedes all prior or contemporaneous things. We may make changes to the terms from time to time without notice. The terms posted on our website reflect the latest terms, please read these terms carefully before using our website.

This site allows you to shop online. However, you may not: (a) suspend use of our website, including its services and/or tools, if you are unable to enter into a legally binding contract, are under the age of 18, or use our website temporarily or indefinitely. (b) mine or collect information about users' personal information; (c) manipulate the price of any item or interfere in any way with the operation of the site. (d) take any action that may damage the rating system.

In order for you to complete the registration process on our site, you must provide your full legal name, current address, valid email address, and any other information required to complete the registration process. You must be eligible, you are at least 18 years old, and you are responsible for keeping your password secure and responsible for all activity and content uploaded under your account. You may not transmit any worms or viruses or any code of a destructive nature.

By using or purchasing from this site, buyers represent that they own, license, or purchase the rights to any and all registered trademarked and copyrighted images, logos, or content contained in their artwork reproduced by Customballoons.com. With full knowledge of the foregoing, Buyer hereby releases and shall indemnify Seller and its successors. Legal representatives, licensees, and assigns from any and all claims or damages arising out of or in connection with the use of the Artwork, and keep it from damage. 

You hereby acknowledge all rights, titles, and interests, including, but not limited to rights covered by intellectual property rights. In and in connection with this site, and you will not acquire any right, title, or interest in or to the Program except as described in the terms clearly stipulated in. You may not modify, adapt, translate, prepare derivative works, decompile, disassemble or otherwise attempt to obtain source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar services or products using or Access the Program or proprietary information related to it.

Seller has the sole description to provide the terms of payment. Unless otherwise agreed, payment must first be received by the Seller prior to the latter’s acceptance of an order. Unless credit term has been agreed upon, payment for the products shall be made by credit card, PayPal, or electronic check. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice. Unless otherwise noted, all invoices are required to be paid to start production on custom products. An order may be invoiced separately. Seller has all the discretion to cancel or deny orders. Seller is not responsible for pricing, typographical, or other errors in any offer by Seller and reserves the right to cancel any orders arising from such errors. For all but consumer purchases, Seller reserves the right to charge you a late penalty charge of 1% per month applied against undisputed overdue amounts or the maximum rate permitted by law, whichever is less. Every 30 days thereafter, you will continue to be charged an additional late penalty charge.

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding bulk orders, which may not be refundable.  (Note: Ordering more than 100 units of a custom product will be considered a bulk order.）

Many of our products are custom processing and, as a result, will differ slightly from piece to piece and cannot match the print 100%. Slight variations, defined as aesthetic differences on 5% or less of the product, are considered normal and therefore acceptable. If the goods are faulty, please let us know within 7 days of receipt if you are unhappy with your products, and we will gladly help.

In order to receive any type of refund, the goods in question must be returned to our office. Please contact your sales rep or our customer service team to arrange for a pickup or to receive a return shipping label. We will pay for shipping back to our company.

After we receive the items in question, we will inspect for defects in quality, manufacturing, and deviation in color or design. We will only issue a refund if 6% or more of the products fail inspection.

If goods are found to be within the 5% margin of error for 100% custom handmade products, we will ship them back to you and charge you the shipping costs for returning your goods to you.

If goods are found to be defective during our inspection, we will remake the products and ship the new products to you at no cost. Production time for remakes is usually 5-20 days unless otherwise agreed upon in writing.

We may, at any time in our sole discretion, edit, delete, or modify any of the terms and conditions contained in the terms by posting a notice or new agreement on our website. Your continued participation in our programs, visits, and shopping after we post a notice of changes or a new term on our website will constitute binding acceptance of the changes.

FRAUDULENT ACTIVITIES are highly monitored on our site and if fraud is detected Seller shall resort to all remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.

We will not be liable for indirect, special, or consequential damages, or any loss of revenue, profits, or data, arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed USD2,000 or the total price of the subject products paid or payable to you, whichever is less.

We make no express or implied warranties or representations with respect to the Program or any products sold and offered on our website (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. This site and its information, contents, materials, products, and services are provided on an “as is” and “as available” basis. You and understand and agree that your use of this site is at your own risk.